• INFORMATION WE COLLECT:

  Emerald Voice Services LLC will only collect private information such as name(s), address(s), Mobile Telephone Number(s) or email address(s) in connection with an ongoing or existing customer relationship..

• HOW WE COLLECT AND/OR OBTAIN INFORMATION:

  Emerald Voice Services LLC may obtain a Mobile Telephone Number(s) or other private information, when a text is sent to an Emerald Voice Services LLC Business Telephone Number(s). Emerald Voice Services LLC may also obtain private information such as name(s), address(s), phone number(s) or email address(s) during the process of establishing or maintaining a customer relationship with Emerald Voice Services LLC.

• HOW WE USE INFORMATION:

  Emerald Voice Services LLC may use a Mobile Telephone Number(s) or other private information, after receipt of an Opt-In message from a specific Mobile Telephone Number, to reply to a text received by Emerald Voice Services LLC Business Telephone Number(s). Emerald Voice Services LLC will not use private information or Mobile Telephone Number(s) to solicit, to engage, or for marketing or promotional purposes.

• INFORMATION WE SHARE:

  Emerald Voice Services LLC will not share private information or Mobile Telephone Number(s) or any text (10DLC/A2P) messaging information or content with any third-party(s), except as may be required by law.

• INFORMATION SECURITY AND DATA RETENTION:

  Emerald Voice Services LLC will only retain private information or data, such that is necessary to provide quality customer service to current customer(s). We do not retain information after a customer relationship has expired.

• CONSENT:

  By texting “START” you consent to receiving texts from Emerald Voice Services LLC at your mobile number, which may be sent using an automatic telephone dialing system. You may receive recurring messages regarding inquiries you’ve made, customer support information, scheduling of appointments and appointment reminders. Message and data rates may apply. Message frequency may vary. You may text "HELP" for assistance and "STOP" to stop receiving messages. Consent is not required to receive services from Emerald Voice Services LLC.

ADDITIONAL (10DLC/A2P) INFORMATION:

• Emerald Voice Services LLC will not initiate Text Message(s) to a Mobile Telephone Number that has not previously consented (Opted In) to receive Text Messages from Emerald Voice Services LLC.
• A Mobile Telephone Number(s) must consent (OPT-IN) to receive Text Messages prior to receiving any Text(s) from Emerald Voice Services LLC by texting "START" to our Business Telephone Number(s).
• With prior consent (Opt-In), Emerald Voice Services LLC may send Text to a Mobile Telephone Number(s) via 10DLC/A2P messaging to communicate regarding ongoing Emerald Voice Services LLC service or business relationship.
• Text "HELP" at any time to obtain support from Emerald Voice Services LLC.
• A Mobile Telephone Number(s) may OPT-OUT of receiving text message(s) from Emerald Voice Services LLC or any 10DLC/A2P (non-mobile telephone number(s) by replying to the sending Telephone (10DLC/A2P) Number(s) with "STOP". This will end future Text (10DLC/A2P) messaging from the particular telephone number that the "STOP" (OPT-OUT) message was sent to. After Opting-Out you will receive a final text to confirm that your mobile number has been Opted-Out of receiving texts from Emerald Voice Services LLC and that future texts will not be sent to your mobile number.
• Other Number(s) that were previously messaged with (Opted-In), or otherwise Opted-In to, or have not yet been (Opted-Out) of may continue to send text messages. To Opt-Out of receiving text messages from these number(s) reply with "STOP" to the sending number(s).
• Neither the Mobile Carrier nor Emerald Voice Services LLC will be held liable for delayed or undelivered messages.

Send questions regarding this policy to support@evsphone.net or reply "HELP" to any message in question.